India has emerged as the natural and first choice for outsourcing by most multinational companies around the globe, particularly in the US, UK and Europe. The advantages of outsourcing to India are manifold. Cheap labour cost; a work force that boasts some of the best talent in the country and, most important, which is fluent in English; increased efficiency and profits and a reduction in overall operation costs. What began as a trend in the late 1980s, has today burgeoned into a global phenomenon with India as the hub of the outsourcing industry.
Okay, now that you have made the momentous decision to outsource certain aspects of your business processes to India, how do you actually go about it?
Here’s a step-by-step guide to getting started with outsourcing to India.
1. First and foremost, decide which business functions you wish to outsource and why. Can they be easily outsourced and managed independently by a third party working in a far away country?
2. Be sure you have identified the reason you wish to outsource. Has the decision been motivated by a desire to cut costs, increase efficiency, concentrate on your core competencies while leaving the non-core business functions to the outsourcing service provider? It helps to circle this option because then it decides your approach and expectations from the outsourcing vendor.
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3. Select a good outsourcing service provider. Since this is such a lucrative segment, many have hopped on to the outsourcing bandwagon, hoping for a slice of the pie. So, sift through carefully and learn to distinguish the chaff from the grain. It is not too difficult. A reputed outsourcing vendor will have an impeccable and verifiable track record, client testimonials and assure high data security.
4. Once you have decided your outsourcing vendor in India, the next step is to arrange a telephone discussion or a video calling meeting with them. Ask penetrating and relevant questions. Make sure you clearly state your requirements and the project deadline, if any. Have a contract drawn up and get it doubly verified by a good lawyer.
5. Once you have zeroed in on the desired candidate (s), allow for open and smooth communication so that there is no room for ambiguity or time lost due to lack of clarity in instructions.
6. Review the outsourced work from time to time instead of only at the end. You still are in control and such periodic checks make sure that everything is ticking along nicely.
7. Be prepared for some snags despite all the precautions taken. Power cuts and natural disasters are commonplace on the Indian subcontinent. Read up a bit on Indian customs and traditions and, especially, on the holidays! The holiday list might be different from the one you are used to so, make allowances for that.
Keep this checklist in mind and you are ready to go!
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Abilene is an internet marketer working for the Remote Staffing Outsourcing company India. You can find out more information by visiting our Outsourcing Services Provider Web site and Our IT Outsourcing Services Blog.
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