“Obviously Meiling Water heater Aftermarket Service Personnel door to change the water valve switch, which leads to the home flooded, is an apology and also the beginning of compensation. This few days later, they suddenly did not admit of a change. You said that the water heater after-sale Terminal yesterday Meiling not pay attention to integrity? “September 18, who lives in West Park, Dalian City, Jincheng consumers Chiang to our reporter about his dissatisfaction.

Consumers: maintenance man for leaking valve caused

Mr Chiang said that in November 2007, his electrical business in Dalian to the price of 1,500 yuan to buy a Meiling brand

Water Heater . July 29 this year, water heater fails, the LED does not light up. Mr. Chiang in accordance with the product warranty card as specified

Service Contact the hotline telephone service, water heater repairs and Meiling Mr. Ni agreed next door staff.

7 30, Mr. Ni, such as around the home to Mr. Jiang, check the water heater and told Mr. Jiang did not trouble themselves, is to connect two small valves bad water heater, and get new ones, the two valves 50 charges yuan, 10 yuan plus travel expenses, a total of 60 yuan, but after receiving no pay certificates issued to Mr. Jiang.

About 16 o’clock that afternoon, Mr. Jiang received a cell phone the property, said his family may be a problem with water, the water is to drain from the door, and the flow Tingda. Hurry hurry home, Chiang opened the door, a sight that startled: 4 rooms and kitchen were all blisters, and a minimum depth of 30 cm, and the rapid inflow of the corridor. Chiang side and the property, neighbors out of drainage, side contact Mr. Ni. Around 17 am, Mr. Ni Chiang arrived home again to the water heater for a valve. And the presence of neighbors in front of the face, called the leaking of his duty, prepared to give compensation of 2,000 yuan. Finished, Mr. Ni went to the unit called, come back again someday, said compensation for consultation.

Maintenance staff: not looking from another valve

8 1st, Chiang Mr. Ni consultations about the issue of compensation. After that meeting, Mr. Ni said that he is responsible for the Chiang family’s floor to change, if not for the floor, prepared to give compensation in 2000 dollars. Mr. Jiang that much difference between the amount of compensation and loss, did not agree.

No fruit due consultation, August 10, Chiang find Dalian

Zhongshan Zone Consumers Association , In the mountainous area Consumers Association issued a note to Mr. Jiang and that big business should be looking for electrical appliances. Chiang find big business appliances, the other provides the Department Manager Wang Meiling telephone service. August 16, the Chiang call manager Wang, but manager Wang said he should get maintenance staff, and said “we are not connected, not owned by our management.”

Mr. Jiang has to turn to commercial appliances. Large commercial appliances should be the responsible person to tell him to do identification. Mr. Jiang will again find the Dalian Municipal Quality Supervision Bureau, said the other machine is not broke, do not need identification.

Gengrang Mr. Jiang would have thought that the afternoon of Aug. 18, Meiling said by phone after-sales service personnel are not recognized as Mr. Jiang repaired water heater valve.

9 13, Mr. Jiang to Mr. Ni home with family and friends, I hope Mr. Ni home repair sign that Mr. Jiang had been to the valve, Mr. Ni dialed 110.110 rushed through after about a thing,

Education Of Mr. Ni. But still recognizes only been to Chiang Mr. Ni, no repair through the valve.

Neighbors: willing to sign to give evidence

9 18 the correspondent phone the service department manager Wang Meiling, the person said about the matter, but the two sides of different opinions, he can not tell in the end who said it is true. Because consumers have

Complaints , Then according to the procedures to do, wait for the results. After the reporter contacted Mr. Ni, he asked reporters to find Mr.Wang and electrical aspects of major business, he personally did not interview.

To better understand this issue, on Sept. 20, came to Chiang’s family, to see multiple water marks, stairwells, and Mr. Jiang appeared moldy home many Qiangpi some Qiangpi off. In the Chiang family’s bathroom, the reporter saw the water heater valve, Mr. Jiang is also provided to reporters on July 29 and July 30 a total of three times he and Mr. Ni single call detail record.
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